Avaya
3309 · Question #25
Under Skill configuration, the cache freshness Is 10 seconds and slacktime is 5 seconds. When the first call arrives into the system, Intelligent Customer Routing (ICR) Core performs polling and…
The correct answer is C. IRC Core will not perform polling. It provides routing information from the cache. See the full explanation below for the reasoning.
Question
Under Skill configuration, the cache freshness Is 10 seconds and slacktime is 5 seconds. When the first call arrives into the system, Intelligent Customer Routing (ICR) Core performs polling and updates cache with the routing result for this skill and provides routine] Information to this < After 12 seconds, another call arrives for the same skill. What would happen next?
Options
- AICR Core performs polling and updates the cache. II then provides routine) information to this
- BICR Core provides routing information from the cache. It then performs polling and updates
- CIRC Core will not perform polling. It provides routing information from the cache.
- DICR Core performs polling and provides routing information, but the cache is not updated.
How the community answered
(24 responses)- A4% (1)
- B8% (2)
- C83% (20)
- D4% (1)
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