What is the process of logging, recording, and resolving events that take place in an organization?

The Incident Management Process is a core IT Service Management (ITSM) framework that governs the entire lifecycle of an incident - from initial detection and logging, through classification and prioritization, to resolution and formal closure. Its primary goal is to restore normal service operation as quickly as possible while minimizing adverse impact on business operations.

A Security Policy defines organizational rules and acceptable-use guidelines for protecting assets, but it does not describe the operational process of capturing and resolving individual events.

An Internal Procedure is a documented set of steps for performing a specific task; it is narrower in scope than a process and does not encompass the full lifecycle of organizational event management.

Metrics are quantitative measurements used to evaluate performance outcomes; they are a product or output of incident management, not the managing process itself.