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3000 · Question #37
3000 Question #37: Real Exam Question with Answer & Explanation
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Question
CCR has been successfully installed. You want to use it for a group that has 15 agents in it. The agents are a mixture of DS and IP Phones. The hunt group is set for collective ring with queuing on. Some of the agents are also in a group that will not be monitored by CCR. The second group has a higher group extension number. When looking at the first group in CCR you find that it is not working. What is happening?
Options
- AThe agents monitored by CCR can only be in one group.
- BCCR must pull data from the highest numbered group of which the agent is a member.
- CAll agents in a CCR group need to have the same set type.
- DCollective groups are not supported for CCR.
- EQueuing groups are not supported for CCR.
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