Avaya
3000 · Question #37
CCR has been successfully installed. You want to use it for a group that has 15 agents in it. The agents are a mixture of DS and IP Phones. The hunt group is set for collective ring with queuing on…
The correct answer is D. Collective groups are not supported for CCR. See the full explanation below for the reasoning.
Question
CCR has been successfully installed. You want to use it for a group that has 15 agents in it. The agents are a mixture of DS and IP Phones. The hunt group is set for collective ring with queuing on. Some of the agents are also in a group that will not be monitored by CCR. The second group has a higher group extension number. When looking at the first group in CCR you find that it is not working. What is happening?
Options
- AThe agents monitored by CCR can only be in one group.
- BCCR must pull data from the highest numbered group of which the agent is a member.
- CAll agents in a CCR group need to have the same set type.
- DCollective groups are not supported for CCR.
- EQueuing groups are not supported for CCR.
How the community answered
(39 responses)- A8% (3)
- B3% (1)
- C18% (7)
- D69% (27)
- E3% (1)
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