Avaya
3000 · Question #35
You have just installed the Customer Call Reporter (CCR) server. The customer wants to have the supervisor have real-time status of all groups and agents. They also want to set and see alarms (e.g…
The correct answer is C. Yes, provide the correct settings in Supervisor Views. See the full explanation below for the reasoning.
Question
You have just installed the Customer Call Reporter (CCR) server. The customer wants to have the supervisor have real-time status of all groups and agents. They also want to set and see alarms (e.g., low agents logged-in) on the same view. Is this possible?
Options
- AYes, but you also need to keep the mailing client (e.g., Outlook, Lotus) open; an email will be
- BYes, but you can see real-time status against Queue and Agents in a View tab; alarms must
- CYes, provide the correct settings in Supervisor Views.
- DYes, but a supervisor has to install the CCV software.
- ENo, this feature only works using the Compact Contact Center.
How the community answered
(28 responses)- A11% (3)
- B7% (2)
- C75% (21)
- D4% (1)
- E4% (1)
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