What are two key features of Cisco Unified Communications Manager Serviceability APIs? (Choose two.)

Question

Options

• Asave alarms and events for troubleshooting
• Bconnect to serial console on phone hardware
• Cconfigure firewall rules on phone hardware
• Dscan servers and devices for malware
• Ereal-time monitoring of components

• A
  88% (22)
• B
  8% (2)
• C
  4% (1)

Explanation

Cisco Unified Communications Manager (CUCM) Serviceability APIs are designed for monitoring, diagnostics, and troubleshooting of the UC infrastructure - saving alarms/events (A) and real-time monitoring of components (E) are both core functions that fit this purpose exactly. The remaining options describe functions that fall outside the scope of CUCM Serviceability: connecting to a serial console (B) is a physical hardware operation, not an API function; configuring firewall rules (C) belongs to network security management tools, not UC serviceability; and scanning for malware (D) is an endpoint security concern handled by dedicated security software. Think of Serviceability = "See what's happening" - the two things you'd want from any serviceability layer are a historical log of problems (alarms/events) and a live view of system health (real-time monitoring), which maps directly to A and E.

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