300-820 · Question #187
After Mobile and Remote Access is deployed with automatic service discovery, end users encounter the error "Cannot communicate with the server" when they attempt to log in to Cisco Jabber 14.0 using…
The correct answer is B. Create _cisco-uds._tcp DNS SRV record in the internal DNS server. When using Cisco Jabber with Mobile and Remote Access (MRA) deployed, the _cisco-uds._tcp SRV record is used to direct clients to the internal Unified Communications (UC) Domain Controller for authentication and directory services. This needs to be present in the internal DNS…
Question
After Mobile and Remote Access is deployed with automatic service discovery, end users encounter the error "Cannot communicate with the server" when they attempt to log in to Cisco Jabber 14.0 using the company email address from within the company network. Which action must an administrator take to resolve this challenge?
Options
- ACreate _collab-edge._tcp DNS SRV record in the internal DNS.
- BCreate _cisco-uds._tcp DNS SRV record in the internal DNS server.
- CCreate _collab-edge._tls DNS SRV record in the public DNS.
- DCreate _cisco-uds._tcp DNS SRV record in the public DNS server.
How the community answered
(63 responses)- A3% (2)
- B81% (51)
- C10% (6)
- D6% (4)
Explanation
When using Cisco Jabber with Mobile and Remote Access (MRA) deployed, the _cisco-uds._tcp SRV record is used to direct clients to the internal Unified Communications (UC) Domain Controller for authentication and directory services. This needs to be present in the internal DNS server to allow Jabber clients to resolve and connect to the required services.
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