Why would a Cisco Jabber contact under Hybrid Messaging Integration be grayed out?

Question

Options

• AThe contact uses Cisco Webex Teams and Jabber and remains as Do not Disturb for 30 minutes.
• BThe contact was using only Cisco Webex Teams and changed the status to Away.
• CThe contact set Out of the Office for Cisco Webex Teams.
• DThe other user has not used Cisco Webex Teams or Jabber within the last 72 hours, so they are

• A
  2% (1)
• B
  7% (3)
• C
  2% (1)
• D
  89% (39)

Explanation

In Cisco Jabber with Hybrid Messaging Integration (which bridges Jabber presence/messaging with Cisco Webex), a contact's presence is derived from their activity on both platforms. If a user has not been active on either Cisco Webex or Jabber for 72 hours, the system considers them inactive and their presence indicator becomes unavailable, which is displayed as a grayed-out contact. Option A is incorrect because Do Not Disturb shows a specific DND indicator, not a grayed-out state. Option B is incorrect because 'Away' status in Webex would display an away indicator, not gray out the contact entirely. Option C is incorrect because Out of Office is a calendar-based status that shows a different indicator, not a gray-out caused by inactivity.

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