What is a requirement when configuring the Cisco Webex Hybrid Message account for accessing the API of the Cisco UCM IM and Presence Service?

Question

Options

• AAdd a new end-user with the "Standard AXL API Access" role
• BUse an application user with only the "Standard CTI Allow Control of All Devices" role
• CUse an application user not the main administrator account with the "Standard AXL API
• DUse the main administrator account if it includes the "Standard AXL API Access" role

• A
  5% (1)
• B
  5% (1)
• C
  90% (18)

Explanation

Cisco Webex Hybrid Messaging requires AXL (Administrative XML) API access to the IM and Presence Service to synchronize data. Best practice and Cisco's documented requirement is to use a dedicated application user (not the main administrator account) assigned the 'Standard AXL API Access' role. Using a dedicated account improves security (principle of least privilege), enables auditing, and avoids service disruption if the admin password changes. Option A is incorrect because an end-user account is not appropriate for API service integration. Option B is incorrect because 'Standard CTI Allow Control of All Devices' is a telephony control role, not an API access role. Option D is incorrect because using the main admin account is explicitly discouraged for service integrations.

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