Which Cisco IM and Presence service must be activated and running for IM Presence to successfully integrate with Cisco Unified Communications Manager?

Question

Options

• ACisco DHCP Monitor Service
• BCisco AXL Web Service
• CSelf-Provisioning IVR
• DCisco XCP Authentication Service

• B
  86% (18)
• C
  5% (1)
• D
  10% (2)

Explanation

The Cisco AXL Web Service (B) must be activated and running on CUCM for IM and Presence to successfully integrate. AXL (Administrative XML Layer) is the SOAP-based web service API that Cisco IM and Presence uses to synchronize user data, device information, and configuration from CUCM's database. Without AXL, IM&P cannot pull the necessary user and device data from CUCM. Cisco DHCP Monitor Service (A) is used for device mobility tracking, not IM&P integration. Self-Provisioning IVR (C) is for phone self-provisioning workflows. Cisco XCP Authentication Service (D) runs on IM&P itself for XMPP client authentication, and while important for IM&P operation, it is not the service required specifically for the CUCM integration.

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