Refer to the exhibit. Users report that they cannot see the Chat Rooms icon on their Cisco Jabber clients. This feature works without issue in the lab. An engineer reviews the Cisco IM&P and Jabber co

Question

Exhibit

Options

• AActivate Cisco XCP Connection Manager in Cisco Unified Serviceability > Tools > Service
• BRestart Cisco XCP Message Archiver in Cisco Unified Serviceability > Tools > Control
• CRestart XCP Text Conference Manager in Cisco Unified Serviceability > Tools > Control
• DActivate XCP Text Conference Manager in Cisco Unified Serviceability > Tools > Service

• A
  10% (3)
• B
  3% (1)
• C
  3% (1)
• D
  83% (24)

Explanation

Chat Rooms (persistent chat / group chat) in Cisco Jabber relies on the XCP Text Conference Manager service running on the IM&P server. Since the jabber-config.xml is already properly configured, the feature is set up correctly at the client level - the problem is that the required service is simply not activated on the server. Option D (Activate XCP Text Conference Manager in Cisco Unified Serviceability > Tools > Service Activation) is the correct fix because the service must be activated before it runs. Options B and C (restart) would only help if the service were already activated but malfunctioning. Option A refers to the XCP Connection Manager, which handles XMPP connections generally, not specifically Chat Rooms.

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