Refer to the exhibit. An engineer is troubleshooting a Cisco Jabber issue in Cisco UCM and validates that these configurations are correctly configured: - Cisco UCM Service discovery - Cisco UCM…

The correct answer is B. XMPP. Cisco Jabber relies on a layered authentication and communication flow. After confirming that service discovery (DNS SRV), user authentication (UDS), and SOAP login to Cisco UCM are all working correctly, the next logical troubleshooting step is to validate the XMPP (Extensible…

Cisco Unified IM and Presence

Question

Refer to the exhibit. An engineer is troubleshooting a Cisco Jabber issue in Cisco UCM and validates that these configurations are correctly configured:

Cisco UCM Service discovery
Cisco UCM User authentication
SOAP login

Which protocol interactions between Cisco UCM and the Cisco IM and Presence servers must be validated next?

Exhibit

Options

ASCCP
BXMPP
CSAMP
DLDAP

How the community answered

(52 responses)

A
2% (1)
B
85% (44)
C
8% (4)
D
6% (3)

Explanation

Cisco Jabber relies on a layered authentication and communication flow. After confirming that service discovery (DNS SRV), user authentication (UDS), and SOAP login to Cisco UCM are all working correctly, the next logical troubleshooting step is to validate the XMPP (Extensible Messaging and Presence Protocol) interaction between Cisco UCM and the IM and Presence (IMP) server. XMPP is the core protocol used by Cisco IMP to deliver instant messaging and presence updates to Jabber clients. If the XMPP federation or inter-cluster XMPP traffic between UCM and IMP is broken, Jabber users will not be able to see presence status or send/receive IMs. SCCP is a signaling protocol for IP phones, LDAP is a directory service protocol, and SAMP is not a relevant Cisco protocol in this context.

Topics

#Cisco Jabber#IM and Presence#XMPP#Troubleshooting

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