An engineer Is assisting a user who Is reporting Jabber Presence Issues. Whenever the user Is on an active call, Cisco Jabber does not show the user as active when on a call. However, the user can…

Question

Options

• AAssign the user to a different Presence Redundancy Group.
• BRestart the SCP Router service.
• CSet the Owner ID on the users desk phone.
• DAssociate the user to the line on the Directory Number Configuration page.

• A
  2% (1)
• B
  79% (41)
• C
  6% (3)
• D
  13% (7)

Explanation

When a Cisco Jabber user's presence does not automatically reflect an active call state (on-phone) but manual presence changes work correctly, the issue lies in how presence state changes from the call control layer are propagated to the IM and Presence service. The SCP (Sub-Cluster Protocol) Router service on Cisco IM and Presence is responsible for routing presence subscription and notification messages between nodes and subsystems. If this service has a fault, call-state-driven presence updates (which travel through a different path than manual status changes) will fail while manual updates still succeed. Restarting the SCP Router service clears this condition. Options C and D relate to phone ownership and line association, which affect CTI-based presence but would typically prevent all presence, not just call-state presence.

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