The persistent chat feature is configured in a Cisco Jabber deployment that is running Cisco Unified IM and Presence 11.5 SU6 Desktop clients are working but mobile clients are not displaying…

Question

Options

• Awhile logged into IM and Presence server Administration, go to 'Messaging', then Settings", and
• Badd the <Persistent_Chat_Mobile_Enabled>false</Persistent_Chat_Mobile_Enabled> line to the
• Cadd the <Persistent_Chat_Enable>true</Persistent_Chat_Enabled> line to the Jabber
• Dadd "Enable_Persistent_Chat'' in the "Cisco Support Field' on the Jabber for mobile device

• A
  2% (1)
• B
  5% (2)
• C
  90% (38)
• D
  2% (1)

Explanation

In Cisco Jabber deployments running IM and Presence 11.5, persistent chat on mobile devices is disabled by default and must be explicitly enabled via the Jabber configuration file (jabber-config.xml). Adding the parameter <Persistent_Chat_Enable>true</Persistent_Chat_Enable> to the configuration file activates the feature for mobile clients. Option B explicitly sets the parameter to 'false', which would keep mobile persistent chat disabled. Option A describes a server-side UI change that does not specifically target mobile client behavior. Option D references a 'Cisco Support Field' approach which is not the standard configuration method.

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