Users report that they cannot add new contacts even afer you have set the Maximum contact List Size (per user) setng to unlimited in IM & Presence Administraton. Which additonal step must be taken to

The correct answer is D. Restart the Cisco XCP Router service.. The Cisco XCP Router is the core XMPP routing service in Cisco IM and Presence. Contact list size settings are enforced through the XMPP layer, which means the XCP Router must be restarted for these configuration changes to take effect. Without restarting the XCP Router, the new

Cisco Unified IM and Presence

Question

Users report that they cannot add new contacts even afer you have set the Maximum contact List Size (per user) setng to unlimited in IM & Presence Administraton. Which additonal step must be taken to enable this setng?

Exhibit

Options

ARestart the Cisco Sync Agent
BUsers must log out of their Cisco Jabber clients.
CReboot all servers in the IM & Presence cluster.
DRestart the Cisco XCP Router service.

How the community answered

(20 responses)

A
5% (1)
B
20% (4)
C
5% (1)
D
70% (14)

Explanation

The Cisco XCP Router is the core XMPP routing service in Cisco IM and Presence. Contact list size settings are enforced through the XMPP layer, which means the XCP Router must be restarted for these configuration changes to take effect. Without restarting the XCP Router, the new 'unlimited' setting remains cached with the old value and users continue to be blocked. Restarting the Sync Agent (A) affects directory synchronization, not contact list policies. Logging users out (B) or rebooting all servers (C) are either insufficient or excessive compared to the targeted XCP Router restart.

Topics

#Cisco IM & Presence#Contact List Management#Service Restart#Cisco Jabber

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