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300-715 · Question #163

MacOS users are complaining about having to read through wordy instructions when remediating their workstations to gam access to the network. Which alternate method should be used to tell users how…

The correct answer is A. URL link. To reduce the amount of 'wordy instructions' MacOS users need to read for remediation, providing a URL link is the most effective alternate method. This allows for concise on-screen messages that direct users to comprehensive external resources.

Endpoint Compliance

Question

MacOS users are complaining about having to read through wordy instructions when remediating their workstations to gam access to the network. Which alternate method should be used to tell users how to remediate?

Options

  • AURL link
  • Bmessage text
  • Cexecutable
  • Dfile distribution

How the community answered

(52 responses)
  • A
    81% (42)
  • B
    2% (1)
  • C
    12% (6)
  • D
    6% (3)

Why each option

To reduce the amount of 'wordy instructions' MacOS users need to read for remediation, providing a URL link is the most effective alternate method. This allows for concise on-screen messages that direct users to comprehensive external resources.

AURL linkCorrect

A URL link allows the administrator to provide a concise message on the remediation screen while linking to a detailed webpage. This webpage can contain comprehensive, potentially multimedia-rich instructions, videos, or step-by-step guides, effectively offloading the 'wordy instructions' from the immediate user interface and improving the user experience.

Bmessage text

Message text is the current method that users are complaining about being 'wordy instructions,' so this would not be an alternate method to address the problem.

Cexecutable

An executable would perform remediation rather than 'telling users how to remediate,' and it carries security risks and platform compatibility challenges, making it an unsuitable general instruction method.

Dfile distribution

File distribution would still require users to download and read a document containing instructions, which does not inherently solve the problem of 'wordy instructions' and adds an extra step compared to a direct URL.

Concept tested: Cisco ISE Guest and Remediation Portals

Source: https://www.cisco.com/c/en/us/td/docs/security/ise/3-0/admin_guide/b_ise_admin_guide_30/b_ise_admin_guide_30_chapter_0100.html

Topics

#Endpoint Remediation#User Experience#Instruction Delivery#Network Access Control

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