300-420 · Question #285
Which two activities should occur during an SE's discovery process? (Choose two.)
The correct answer is A. Gathering information about the current state of the customer s network environment C. Mapping Cisco innovation to customer s needs. In the first phase of Cisco Design Thinking, your priority is getting to know your users - with By empathizing with users and truly understanding their core needs, current frustrations, and related pain points, you can uncover the valuable opportunities that drive true…
Question
Which two activities should occur during an SE's discovery process? (Choose two.)
Options
- AGathering information about the current state of the customer s network environment
- BWorking with the customer to develop a reference architecture
- CMapping Cisco innovation to customer s needs
- DReferencing the PPDIOO model to effectively facilitate the discussion
- EEstablishing credibility with the customer
How the community answered
(50 responses)- A88% (44)
- B2% (1)
- D4% (2)
- E6% (3)
Explanation
In the first phase of Cisco Design Thinking, your priority is getting to know your users - with By empathizing with users and truly understanding their core needs, current frustrations, and related pain points, you can uncover the valuable opportunities that drive true innovation. We do this by immersing ourselves in the world of our user through research techniques like interviews and contextual inquiries. We interpret the information we are capturing through artifacts like Journey maps, empathy maps, and story boards. We aim to capture the current state of the world for our user, and then reframe the information in order to draw insight from it. https://medium.com/cisco-design-community/the-cisco-design-thinking-framework-1263c3ce2e7c
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