300-085 Question #116: Real Exam Question with Answer & Explanation

The correct answer is A: Cisco XCP Connection Manager. Troubleshooting incorrect Jabber availability status requires tracing the XCP connection and routing layers, the Presence Engine, and the Text Conferencing Manager which participates in IM and presence event processing.

Question

A user that is logged into Cisco Jabber reports that their availability status is incorrect for most of the contacts in their contact list. Which four service traces give a correct indication of the issue? (Choosefour.)

Options

ACisco XCP Connection Manager
BCisco XCP Router
CCisco Presence Engine
DCisco SIP Proxy
ECisco Text Conferencing Manager
FCisco Client Profile Agent
GCisco XCP Web Connection Manager

Explanation

Troubleshooting incorrect Jabber availability status requires tracing the XCP connection and routing layers, the Presence Engine, and the Text Conferencing Manager which participates in IM and presence event processing.

Common mistakes.

D. Cisco SIP Proxy handles SIP call routing, not XMPP or IM presence subscriptions; it would not provide useful traces for an availability status problem in Jabber.
F. Cisco Client Profile Agent manages client configuration profiles and feature policy, not presence subscriptions or availability status updates.
G. Cisco XCP Web Connection Manager handles browser-based XMPP connections; standard Jabber desktop and mobile clients use the XCP Connection Manager, not the web variant.

Concept tested. CUCM IM and Presence service traces for Jabber availability

Reference. https://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-im-presence-service/products-maintenance-guides-list.html

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