nerdexam
Cisco

300-085 · Question #116

A user that is logged into Cisco Jabber reports that their availability status is incorrect for most of the contacts in their contact list. Which four service traces give a correct indication of the…

The correct answer is A. Cisco XCP Connection Manager B. Cisco XCP Router C. Cisco Presence Engine E. Cisco Text Conferencing Manager. Troubleshooting incorrect Jabber availability status requires tracing the XCP connection and routing layers, the Presence Engine, and the Text Conferencing Manager which participates in IM and presence event processing.

Cisco Unified IM and Presence

Question

A user that is logged into Cisco Jabber reports that their availability status is incorrect for most of the contacts in their contact list. Which four service traces give a correct indication of the issue? (Choosefour.)

Options

  • ACisco XCP Connection Manager
  • BCisco XCP Router
  • CCisco Presence Engine
  • DCisco SIP Proxy
  • ECisco Text Conferencing Manager
  • FCisco Client Profile Agent
  • GCisco XCP Web Connection Manager

How the community answered

(45 responses)
  • A
    67% (30)
  • D
    11% (5)
  • F
    18% (8)
  • G
    4% (2)

Why each option

Troubleshooting incorrect Jabber availability status requires tracing the XCP connection and routing layers, the Presence Engine, and the Text Conferencing Manager which participates in IM and presence event processing.

ACisco XCP Connection ManagerCorrect

Cisco XCP Connection Manager manages XMPP connections between Jabber clients and the IM and Presence server; its trace reveals whether client presence updates are being received and processed correctly.

BCisco XCP RouterCorrect

Cisco XCP Router routes XMPP stanzas including presence updates between services and clients; its trace shows whether presence notifications are being correctly forwarded across the system.

CCisco Presence EngineCorrect

Cisco Presence Engine processes SIP-based presence subscriptions and publishes availability state; it is the core service responsible for aggregating and distributing user availability status.

DCisco SIP Proxy

Cisco SIP Proxy handles SIP call routing, not XMPP or IM presence subscriptions; it would not provide useful traces for an availability status problem in Jabber.

ECisco Text Conferencing ManagerCorrect

Cisco Text Conferencing Manager handles IM session establishment and is part of the presence event processing chain in CUCM IM and Presence, making its trace relevant when availability status is incorrect for multiple contacts.

FCisco Client Profile Agent

Cisco Client Profile Agent manages client configuration profiles and feature policy, not presence subscriptions or availability status updates.

GCisco XCP Web Connection Manager

Cisco XCP Web Connection Manager handles browser-based XMPP connections; standard Jabber desktop and mobile clients use the XCP Connection Manager, not the web variant.

Concept tested: CUCM IM and Presence service traces for Jabber availability

Source: https://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-im-presence-service/products-maintenance-guides-list.html

Topics

#presence troubleshooting#XCP traces#Presence Engine#Jabber availability

Community Discussion

No community discussion yet for this question.

Full 300-085 Practice