300-085 · Question #116
A user that is logged into Cisco Jabber reports that their availability status is incorrect for most of the contacts in their contact list. Which four service traces give a correct indication of the…
The correct answer is A. Cisco XCP Connection Manager B. Cisco XCP Router C. Cisco Presence Engine E. Cisco Text Conferencing Manager. Troubleshooting incorrect Jabber availability status requires tracing the XCP connection and routing layers, the Presence Engine, and the Text Conferencing Manager which participates in IM and presence event processing.
Question
A user that is logged into Cisco Jabber reports that their availability status is incorrect for most of the contacts in their contact list. Which four service traces give a correct indication of the issue? (Choosefour.)
Options
- ACisco XCP Connection Manager
- BCisco XCP Router
- CCisco Presence Engine
- DCisco SIP Proxy
- ECisco Text Conferencing Manager
- FCisco Client Profile Agent
- GCisco XCP Web Connection Manager
How the community answered
(45 responses)- A67% (30)
- D11% (5)
- F18% (8)
- G4% (2)
Why each option
Troubleshooting incorrect Jabber availability status requires tracing the XCP connection and routing layers, the Presence Engine, and the Text Conferencing Manager which participates in IM and presence event processing.
Cisco XCP Connection Manager manages XMPP connections between Jabber clients and the IM and Presence server; its trace reveals whether client presence updates are being received and processed correctly.
Cisco XCP Router routes XMPP stanzas including presence updates between services and clients; its trace shows whether presence notifications are being correctly forwarded across the system.
Cisco Presence Engine processes SIP-based presence subscriptions and publishes availability state; it is the core service responsible for aggregating and distributing user availability status.
Cisco SIP Proxy handles SIP call routing, not XMPP or IM presence subscriptions; it would not provide useful traces for an availability status problem in Jabber.
Cisco Text Conferencing Manager handles IM session establishment and is part of the presence event processing chain in CUCM IM and Presence, making its trace relevant when availability status is incorrect for multiple contacts.
Cisco Client Profile Agent manages client configuration profiles and feature policy, not presence subscriptions or availability status updates.
Cisco XCP Web Connection Manager handles browser-based XMPP connections; standard Jabber desktop and mobile clients use the XCP Connection Manager, not the web variant.
Concept tested: CUCM IM and Presence service traces for Jabber availability
Source: https://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-im-presence-service/products-maintenance-guides-list.html
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