300-085 Question #107: Real Exam Question with Answer & Explanation

The correct answer is D: service profile. A service profile in CUCM defines which UC services (such as voicemail and CTI) an end user can access, making it the required profile for Jabber voicemail and deskphone control.

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Question

Which profile must you add to an end user record, if the end user wants to access voicemail and wants to control a deskphone via CTI with Cisco Jabber?

Options

Aremote destination profile
Bdevice profile
CSIP profile
Dservice profile
Ephone service

Explanation

A service profile in CUCM defines which UC services (such as voicemail and CTI) an end user can access, making it the required profile for Jabber voicemail and deskphone control.

Common mistakes.

A. A remote destination profile is used for Mobile Connect (Single Number Reach) to define alternate phone numbers, not for voicemail or CTI deskphone control.
B. A device profile is used with Extension Mobility to allow users to log into shared physical phones, not to grant voicemail or CTI access.
C. A SIP profile defines low-level SIP signaling parameters for devices or trunks and is not assigned to end users to grant service access.
E. Phone service (IP Phone Service) is a subscription to XML applications on IP phones and is unrelated to granting voicemail or CTI capabilities in Jabber.

Concept tested. CUCM service profile assignment for Jabber UC services

Reference. https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/12_5_1/systemConfig/cucm_b_system-configuration-guide-1251/cucm_b_system-configuration-guide-1251_chapter_0100100.html

Topics

#service profile#CTI#voicemail#Jabber end user

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