300-085 · Question #107
Which profile must you add to an end user record, if the end user wants to access voicemail and wants to control a deskphone via CTI with Cisco Jabber?
The correct answer is D. service profile. A service profile in CUCM defines which UC services (such as voicemail and CTI) an end user can access, making it the required profile for Jabber voicemail and deskphone control.
Question
Which profile must you add to an end user record, if the end user wants to access voicemail and wants to control a deskphone via CTI with Cisco Jabber?
Options
- Aremote destination profile
- Bdevice profile
- CSIP profile
- Dservice profile
- Ephone service
How the community answered
(51 responses)- B2% (1)
- C4% (2)
- D94% (48)
Why each option
A service profile in CUCM defines which UC services (such as voicemail and CTI) an end user can access, making it the required profile for Jabber voicemail and deskphone control.
A remote destination profile is used for Mobile Connect (Single Number Reach) to define alternate phone numbers, not for voicemail or CTI deskphone control.
A device profile is used with Extension Mobility to allow users to log into shared physical phones, not to grant voicemail or CTI access.
A SIP profile defines low-level SIP signaling parameters for devices or trunks and is not assigned to end users to grant service access.
The service profile aggregates multiple UC service configurations - including the voicemail service pointing to Cisco Unity Connection and the CTI (Computer Telephony Integration) service that allows Jabber to control a deskphone for click-to-call and call control. Assigning a service profile to an end user record is the mechanism that grants Jabber clients access to these capabilities upon login.
Phone service (IP Phone Service) is a subscription to XML applications on IP phones and is unrelated to granting voicemail or CTI capabilities in Jabber.
Concept tested: CUCM service profile assignment for Jabber UC services
Source: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/12_5_1/systemConfig/cucm_b_system-configuration-guide-1251/cucm_b_system-configuration-guide-1251_chapter_0100100.html
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