Which step is the first to add an extra speed dial to your Cisco IP Phone?

Softkey templates control on-screen soft key buttons such as Hold, Transfer, and Conference, not physical speed dial buttons, so modifying the default softkey template has no effect on speed dials.

Creating a softkey template addresses on-screen soft keys only, not the physical speed dial buttons that are managed exclusively through phone button templates.

Modifying the default phone button template is not the recommended first step because changes would propagate to all phones currently assigned that template, risking unintended disruption across the environment.

Phone button templates in CUCM define the physical line and speed dial buttons on an IP phone. To add a speed dial without disrupting other phones that share the default template, the first step is to create a new phone button template with the additional speed dial slot configured - this new template is then assigned to the specific phone device in a subsequent step.