2V0-620 · Question #164
A vCenter Operations Manager 5.7 environment is upgraded to vRealize Operations. After the upgrade, the analytics services fail to start. Which three steps must be taken to resolve the problem?…
The correct answer is A. Take the vRealize Operations cluster offline. B. Delete the activity persistence files. C. Bring the cluster back online. Analytics service startup failures after a vCenter Operations Manager to vRealize Operations upgrade are resolved by taking the cluster offline, purging stale persistence files, and bringing it back online.
Question
A vCenter Operations Manager 5.7 environment is upgraded to vRealize Operations. After the upgrade, the analytics services fail to start. Which three steps must be taken to resolve the problem? (Choose three.)
Options
- ATake the vRealize Operations cluster offline.
- BDelete the activity persistence files.
- CBring the cluster back online.
- DRemove any unresponsive nodes.
- EStop the CaSA service.
How the community answered
(23 responses)- A57% (13)
- D30% (7)
- E13% (3)
Why each option
Analytics service startup failures after a vCenter Operations Manager to vRealize Operations upgrade are resolved by taking the cluster offline, purging stale persistence files, and bringing it back online.
Taking the vRealize Operations cluster offline stops all running services in a controlled manner, which is a prerequisite before modifying internal state files to prevent data corruption during the cleanup.
Deleting the activity persistence files removes legacy state data written by vCenter Operations Manager that is structurally incompatible with the vRealize Operations analytics engine, which prevents those services from starting.
Bringing the cluster back online after the persistence files are deleted allows the analytics services to initialize with a clean state, resolving the startup failure caused by the incompatible upgrade artifacts.
Removing unresponsive nodes is a general cluster remediation action unrelated to analytics startup failures that are caused specifically by incompatible persistence files left over from the upgrade.
Stopping the CaSA (Certificate and Secure Store Authority) service addresses certificate management issues, not analytics service startup failures, and would disrupt authentication functions if stopped unnecessarily.
Concept tested: vRealize Operations upgrade analytics service recovery steps
Source: https://docs.vmware.com/en/vRealize-Operations/index.html
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