An end-user is experiencing a black screen when connecting to their virtual desktop. After a few seconds, the connection closes. Which could be the cause of the issue? (Choose three.)

Question

Options

• AThere is a vRAM shortage on the Horizon virtual machine.
• BThe Client machine video memory is too high.
• CThe incorrect video driver version is installed on the Horizon virtual machine.
• DThe Horizon Virtual Machine video memory is too high.
• EThere is an incorrect firewall configuration.

• A
  81% (30)
• B
  14% (5)
• D
  5% (2)

Explanation

A black screen when connecting to a Horizon virtual desktop can be caused by various reasons, such as network issues, hardware issues, Horizon tunnel issues, or underlying guest operating system issues. Based on the options given, the following could be the cause of the issue: A vRAM shortage on the Horizon virtual machine. This can affect the display performance and cause a black screen or a disconnect. To resolve this issue, you should configure the pool to provide enough video memory for the resolutions you plan to present to the clients. The incorrect video driver version installed on the Horizon virtual machine. This can cause compatibility issues and prevent the display protocol from working properly. To resolve this issue, you should verify that the View desktop is using the correct video driver and that it is compatible with the VMware Tools and Horizon Agent versions installed. An incorrect firewall configuration. This can block or misroute the display protocol traffic and cause a connection failure. To resolve this issue, you should verify that the required ports are open between the client, UAG/Security server/Connection server, and VDI machine.

No community discussion yet for this question.