CompTIA
225-030 · Question #53
Company.com has a single call center. It will introduce new products that will increase customer service calls.The company wants to handle an increasing number of calls without adding personnel or…
The correct answer is D. Pre-retrieval of customer folders. See the full explanation below for the reasoning.
Question
Company.com has a single call center. It will introduce new products that will increase customer service calls.The company wants to handle an increasing number of calls without adding personnel or decreasing customer service levels. Which aspect of workflow technology should it consider?
Options
- ALoad balancing
- BSorting of documents in a work queue
- CWork monitoring
- DPre-retrieval of customer folders
How the community answered
(29 responses)- A7% (2)
- B17% (5)
- C3% (1)
- D72% (21)
Community Discussion
No community discussion yet for this question.