A user called the helpdesk and states they are getting pop-ups on their screen. Which of the following should the technician do?

The correct answer is C. Run Anti-spyware. Unwanted pop-up advertisements are the classic symptom of spyware or adware - malicious or unwanted software that injects ads into the browser or desktop. The correct response is to run anti-spyware software (e.g., Malwarebytes, Windows Defender) to detect and remove the…

Hardware and network troubleshooting

Question

A user called the helpdesk and states they are getting pop-ups on their screen. Which of the following should the technician do?

Options

ARun System Restore
BRun Event Viewer
CRun Anti-spyware
DRun Recovery Console

How the community answered

(29 responses)

A
3% (1)
C
90% (26)
D
7% (2)

Explanation

Unwanted pop-up advertisements are the classic symptom of spyware or adware - malicious or unwanted software that injects ads into the browser or desktop. The correct response is to run anti-spyware software (e.g., Malwarebytes, Windows Defender) to detect and remove the offending programs. System Restore (A) rolls back system files but may not remove malware and could leave it active in a restored state. Event Viewer (B) is a diagnostic log tool useful for identifying errors after the fact, not for removing malware. Recovery Console (D) is a command-line repair environment for serious OS issues and is not designed to remediate spyware.

Topics

#spyware#pop-ups#anti-malware#malware symptoms

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