220-802 · Question #984
Joe reports that the network inkjet printer is not printing any documents. Joe is able to print a test page from the front panel of the printer and the printer has an IP. Which of the following is…
The correct answer is A. Spooler service has stopped. Since the printer prints a self-test page and has a valid IP address, the hardware and network are functional, pointing to a Windows Print Spooler service failure as the cause of no jobs printing from the network.
Question
Joe reports that the network inkjet printer is not printing any documents. Joe is able to print a test page from the front panel of the printer and the printer has an IP. Which of the following is the cause of the problem?
Options
- ASpooler service has stopped
- BThe USB cable is unplugged
- CThe printer has no ink
- DThe fuser needs to be replaced
How the community answered
(37 responses)- A81% (30)
- B11% (4)
- C3% (1)
- D5% (2)
Why each option
Since the printer prints a self-test page and has a valid IP address, the hardware and network are functional, pointing to a Windows Print Spooler service failure as the cause of no jobs printing from the network.
The Print Spooler service manages the queuing and processing of print jobs sent from the operating system to the printer. When this service stops, jobs queue but never reach the printer even though the printer itself is online. Restarting the spooler service via services.msc or 'net start spooler' resolves this condition.
The printer is a networked inkjet connecting via Ethernet or Wi-Fi, so a USB cable is not involved in its operation.
The printer successfully produced a self-test page from its own front panel, confirming it has sufficient ink.
A fuser is a component found only in laser printers that heat-bonds toner; inkjet printers do not have fusers.
Concept tested: Print Spooler service dependency for network printing
Source: https://support.microsoft.com/en-us/windows/fix-printer-connection-and-printing-problems-in-windows-fb67b7b6-8a57-46cc-acf0-6c5e47c75eb9
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