220-802 Question #980: Real Exam Question with Answer & Explanation

The correct answer is B: System Restore. System Restore must be disabled before cleaning malware because Windows XP's System Restore feature continuously creates restore points that include copies of system files. Malware can embed itself within these restore point snapshots. If System Restore remains active during the

Question

A technician is preparing to clean off a malware infection from a Windows XP PC. Which of the following should be disabled prior to starting the cleaning process?

Options

ASystem Properties
BSystem Restore
CRemote Desktop
DAutomatic Updates

Explanation

System Restore must be disabled before cleaning malware because Windows XP's System Restore feature continuously creates restore points that include copies of system files. Malware can embed itself within these restore point snapshots. If System Restore remains active during the cleaning process, the antivirus software cannot access or scan within the protected restore point folders, meaning the malware persists in the restore points. After disinfection is complete, System Restore should be re-enabled and a fresh, clean restore point created to ensure future restore points are malware-free.

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