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220-802 · Question #885

A network printer will not print. The printer is online and visible. All the print jobs complete but the printer will not operate. Which of the following is the MOST likely cause?

The correct answer is B. The print buffer is full. Print jobs are reported as completed by the OS, but the printer itself does not produce output, which is a classic symptom of the printer's internal buffer being full and unable to accept new data from the spooler.

Hardware and network troubleshooting

Question

A network printer will not print. The printer is online and visible. All the print jobs complete but the printer will not operate. Which of the following is the MOST likely cause?

Options

  • AThe drum is faulty.
  • BThe print buffer is full.
  • CThe printer is out of toner.
  • DThe fuser is faulty.

How the community answered

(31 responses)
  • A
    3% (1)
  • B
    84% (26)
  • C
    10% (3)
  • D
    3% (1)

Why each option

Print jobs are reported as completed by the OS, but the printer itself does not produce output, which is a classic symptom of the printer's internal buffer being full and unable to accept new data from the spooler.

AThe drum is faulty.

A faulty drum causes print quality defects such as streaks or blank areas, not a complete failure to print while jobs appear to succeed.

BThe print buffer is full.Correct

When the print buffer - the printer's internal memory that holds job data before printing - is full, the printer cannot accept additional data from the print spooler. The OS spooler marks jobs as completed after handing them off, so the queue appears clear even though the printer has no capacity to process the work. Clearing the printer buffer, typically by power-cycling the device, resolves this condition.

CThe printer is out of toner.

An out-of-toner condition causes the printer to display a toner-low or toner-empty alert and would not result in jobs appearing to complete successfully.

DThe fuser is faulty.

A faulty fuser causes paper jams or unfused toner smearing on output, not a silent failure to print.

Concept tested: Printer buffer overflow causing silent print failure

Source: https://www.comptia.org/training/books/a-core-1-220-1101-study-guide

Topics

#print buffer#network printer#print queue#printer troubleshooting

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