220-802 · Question #864
Which of the following should the technician do FIRST when removing a paper jam?
The correct answer is C. Turn the printer off. Turning the printer off is the first step when clearing a paper jam to ensure technician safety and prevent damage to the printer.
Question
Which of the following should the technician do FIRST when removing a paper jam?
Options
- AOpen all the doors in the printer.
- BClear the print queue.
- CTurn the printer off.
- DTake the printer offline.
How the community answered
(44 responses)- B2% (1)
- C93% (41)
- D5% (2)
Why each option
Turning the printer off is the first step when clearing a paper jam to ensure technician safety and prevent damage to the printer.
Opening doors on a running printer exposes the technician to high-voltage components and a hot fuser before the unit is safely de-energized.
Clearing the print queue is a software action that does not address the immediate physical safety hazard.
Powering off the printer removes electrical hazards and allows the hot fuser assembly to begin cooling, protecting the technician from burns. It also stops the print engine from attempting to feed paper, which could worsen the jam or damage internal components.
Taking the printer offline only stops new jobs from being sent; it does not cut power or make the printer mechanically safe to work on.
Concept tested: Printer paper jam removal safety procedure
Topics
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