CompTIA
220-802 · Question #856
220-802 Question #856: Real Exam Question with Answer & Explanation
The correct answer is B: Clean the print heads.. Color distortion on an inkjet printer (color shifts like orange appearing brown) is most commonly caused by clogged print heads, and cleaning them is the appropriate first troubleshooting step before replacing hardware.
Question
An inkjet printer used for printing marketing brochures is losing color stability (e.g. orange appears brown, red appears purple). Which of the following items should a technician do FIRST?
Options
- AReplace the failing print heads.
- BClean the print heads.
- CUpdate the drivers.
- DRecycle the printer.
Explanation
Color distortion on an inkjet printer (color shifts like orange appearing brown) is most commonly caused by clogged print heads, and cleaning them is the appropriate first troubleshooting step before replacing hardware.
Common mistakes.
- A. Replacing print heads is costly and should only be done after cleaning has been attempted and failed to resolve the issue.
- C. Driver updates address communication or feature issues, not physical ink delivery problems that cause color inaccuracies.
- D. Recycling the printer is an irreversible action that should never be the first response to a potentially fixable maintenance issue.
Concept tested. Inkjet printer print head cleaning and color troubleshooting
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