220-802 · Question #836
A technician is tasked with resolving a display issue with a laptop. The technician has determined that the laptop's display needs to be replaced. Which of the following is the NEXT step the…
The correct answer is D. Establish an action plan to resolve the problem. CompTIA's troubleshooting methodology follows this order: (1) Identify the problem, (2) Establish a theory of probable cause, (3) Test the theory, (4) Establish an action plan, (5) Implement the solution, (6) Verify full system functionality and implement preventive measures…
Question
A technician is tasked with resolving a display issue with a laptop. The technician has determined that the laptop's display needs to be replaced. Which of the following is the NEXT step the technician should perform?
Options
- AIdentify the problem that caused the display to fail.
- BEstablish a theory of the probable cause.
- CVerify full system functionality and implement preventive measures.
- DEstablish an action plan to resolve the problem.
How the community answered
(32 responses)- A3% (1)
- B9% (3)
- C6% (2)
- D81% (26)
Explanation
CompTIA's troubleshooting methodology follows this order: (1) Identify the problem, (2) Establish a theory of probable cause, (3) Test the theory, (4) Establish an action plan, (5) Implement the solution, (6) Verify full system functionality and implement preventive measures, (7) Document findings. The technician has already identified the problem and confirmed the root cause (the display must be replaced). The next logical step is step 4 - establishing an action plan detailing how the replacement will be carried out before actually doing it.
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