CompTIA
220-802 · Question #823
220-802 Question #823: Real Exam Question with Answer & Explanation
The correct answer is A: Repair installation. When a Windows 7 system is stuck in a boot loop, the least destructive and most targeted fix is a repair installation, which replaces corrupted system files while preserving user data.
Question
A technician is working on a Windows 7 computer that will not boot correctly; it is stuck in a constant loop. Which of the following should the technician perform FIRST to try and resolve this issue?
Options
- ARepair installation
- BA recovery from a shadow copy
- CSystem restore
- DFactory restore
Explanation
When a Windows 7 system is stuck in a boot loop, the least destructive and most targeted fix is a repair installation, which replaces corrupted system files while preserving user data.
Common mistakes.
- B. Shadow copy recovery restores previous versions of specific files and is not designed to fix a system-level boot loop.
- C. System Restore requires the system to be accessible enough to reach the recovery environment, and may not be available if the boot loop prevents that access.
- D. Factory restore wipes all user data and applications, making it a last resort rather than a first step.
Concept tested. Windows 7 boot recovery and repair installation
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