220-802 Question #746: Real Exam Question with Answer & Explanation

The correct answer is C: Print configuration page. Printing a configuration page is a critical information-gathering step. It verifies that the printer's hardware is functional (it can physically print), and it displays the printer's current network settings such as IP address, subnet mask, and gateway. This confirms the printer

Question

A network printer has quit printing from all connected customers. No error messages are displayed on the printer and the network connection is working. Which of the following is the FIRST troubleshooting step for the technician to try?

Options

ACheck port on switch
BReboot the printer
CPrint configuration page
DClear print queue

Explanation

Printing a configuration page is a critical information-gathering step. It verifies that the printer's hardware is functional (it can physically print), and it displays the printer's current network settings such as IP address, subnet mask, and gateway. This confirms the printer is operational at a hardware level and provides data for further diagnosis. If the printer cannot print its own configuration page, the problem is internal to the printer. If it can, the issue likely lies in the network path, print queue, or driver. This follows the systematic troubleshooting principle of identifying the problem scope before taking corrective action like rebooting or clearing the queue.

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