A user is receiving an error message of "paper jam in tray 1" every time a print job is sent to the printer. Which of the following should the technician do NEXT, after verifying that there are no…

Question

Options

• AReset the page count on the printer.
• BCheck if the pick up rollers are worn out.
• CReinstall the printer driver.
• DReplace the paper tray 1.

• A
  10% (3)
• B
  79% (23)
• C
  3% (1)
• D
  7% (2)

Explanation

When a printer reports a paper jam but no physical jam is visible, the most common mechanical cause is worn pickup rollers. Pickup rollers are rubber rollers in the paper tray that grip and feed paper into the printer's paper path. When they become worn, glazed, or dirty, they lose traction - they may slip, fail to feed paper properly, or cause the paper to skew, all of which the printer's sensors interpret as a jam condition. This is a well-known maintenance issue, especially in high-volume printers. Resetting the page count (A) is unrelated to jam detection. Reinstalling the printer driver (C) would not resolve a hardware/mechanical feed issue. Replacing the entire paper tray (D) is premature before inspecting the rollers, which are a replaceable consumable part.

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