220-802 · Question #718
When a user tries to print, the OS slows down and appears to lock up. Shutting down the Print Spooler Service restores the computer's speed, but leaves the user unable to print. Which of the…
The correct answer is C. Event viewer. Event Viewer should be the first tool used because it records detailed system, application, and service logs - including errors and warnings generated by the Print Spooler service. Before taking any corrective action (rebuilding files, running diagnostics, or scanning for…
Question
When a user tries to print, the OS slows down and appears to lock up. Shutting down the Print Spooler Service restores the computer's speed, but leaves the user unable to print. Which of the following should be used FIRST to troubleshoot this problem?
Options
- ARebuild print spooler files
- BHardware diagnostic software
- CEvent viewer
- DAntivirus software
How the community answered
(56 responses)- A5% (3)
- B13% (7)
- C79% (44)
- D4% (2)
Explanation
Event Viewer should be the first tool used because it records detailed system, application, and service logs - including errors and warnings generated by the Print Spooler service. Before taking any corrective action (rebuilding files, running diagnostics, or scanning for viruses), a technician should first gather diagnostic information to understand the root cause. Event Viewer may reveal a corrupt spool file, a stuck print job, a driver crash, or even a malware-related entry - all of which point to different solutions. Rebuilding spooler files (A) or running antivirus (D) are possible next steps after the logs indicate the cause, not before. Hardware diagnostics (B) are unrelated to a software service issue.
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