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CompTIA

220-802 · Question #536

After a recent power spike, a user upgrades their motherboard. However, every time they try to turn their workstation on, it only crashes and performs a core dump. All hard drives and processors are…

The correct answer is D. Stop error. A 'core dump' is the Windows term for a memory dump that occurs during a Stop Error, commonly known as a Blue Screen of Death (BSOD). When Windows encounters a critical, unrecoverable error it cannot handle (such as a hardware incompatibility or corrupted driver after a…

Hardware and network troubleshooting

Question

After a recent power spike, a user upgrades their motherboard. However, every time they try to turn their workstation on, it only crashes and performs a core dump. All hard drives and processors are compatible with the new motherboard. Which of the following symptoms has MOST likely occurred?

Options

  • AFans spin but no power to other devices
  • BMissing operating system
  • CSystem only works in Safe Mode
  • DStop error

How the community answered

(32 responses)
  • A
    9% (3)
  • B
    3% (1)
  • C
    3% (1)
  • D
    84% (27)

Explanation

A 'core dump' is the Windows term for a memory dump that occurs during a Stop Error, commonly known as a Blue Screen of Death (BSOD). When Windows encounters a critical, unrecoverable error it cannot handle (such as a hardware incompatibility or corrupted driver after a motherboard swap), it halts execution and writes the contents of RAM to disk for diagnostic purposes. This is definitionally a 'Stop error.' Fans spinning with no power to other devices suggests a POST failure or PSU issue, not a crash with a dump. A missing OS would show a boot error message, not a BSOD. Safe Mode issues imply driver problems but not necessarily a full crash with dump.

Topics

#stop error#BSOD#power spike damage#motherboard upgrade

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