220-802 · Question #531
A technician has just implemented a fix on a user's PC. Which of the following would be the technician's NEXT step?
The correct answer is D. Test the fix. Following CompTIA's structured troubleshooting methodology, after implementing a fix the technician must verify that the fix actually resolved the issue before any other step.
Question
A technician has just implemented a fix on a user's PC. Which of the following would be the technician's NEXT step?
Options
- ADetermine cause
- BInform the user
- CDocument the fix
- DTest the fix
How the community answered
(42 responses)- B2% (1)
- C5% (2)
- D93% (39)
Why each option
Following CompTIA's structured troubleshooting methodology, after implementing a fix the technician must verify that the fix actually resolved the issue before any other step.
Determining the cause is an earlier step in the troubleshooting process that should have been completed before the fix was implemented.
Informing the user is appropriate but comes after the fix has been verified as successful, not immediately after implementation.
Documentation is the final step in the troubleshooting process and occurs only after the fix has been tested and confirmed effective.
CompTIA's A+ troubleshooting methodology defines a six-step process in which 'verify full system functionality and implement preventive measures' follows directly after implementing a fix. Testing the fix confirms the repair was successful and ensures no new problems were introduced - skipping this step risks closing a ticket on an unresolved or partially resolved issue.
Concept tested: CompTIA A+ six-step troubleshooting methodology step order
Source: https://www.comptia.org/blog/the-six-step-process-for-troubleshooting-tech-problems
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