CompTIA
220-802 · Question #531
220-802 Question #531: Real Exam Question with Answer & Explanation
The correct answer is D: Test the fix. Following CompTIA's structured troubleshooting methodology, after implementing a fix the technician must verify that the fix actually resolved the issue before any other step.
Question
A technician has just implemented a fix on a user's PC. Which of the following would be the technician's NEXT step?
Options
- ADetermine cause
- BInform the user
- CDocument the fix
- DTest the fix
Explanation
Following CompTIA's structured troubleshooting methodology, after implementing a fix the technician must verify that the fix actually resolved the issue before any other step.
Common mistakes.
- A. Determining the cause is an earlier step in the troubleshooting process that should have been completed before the fix was implemented.
- B. Informing the user is appropriate but comes after the fix has been verified as successful, not immediately after implementation.
- C. Documentation is the final step in the troubleshooting process and occurs only after the fix has been tested and confirmed effective.
Concept tested. CompTIA A+ six-step troubleshooting methodology step order
Reference. https://www.comptia.org/blog/the-six-step-process-for-troubleshooting-tech-problems
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