220-802 · Question #519
A user is receiving random errors when accessing files commonly used throughout the day. Which of the following actions should the technician take FIRST?
The correct answer is D. Run CHKDSK. Random file access errors typically indicate file system corruption or disk errors, and CHKDSK is the standard first-line diagnostic and repair tool for these issues.
Question
A user is receiving random errors when accessing files commonly used throughout the day. Which of the following actions should the technician take FIRST?
Options
- AMove the files to another location
- BRun FixMBR
- CConvert the file system to NTFS
- DRun CHKDSK
How the community answered
(56 responses)- A2% (1)
- C4% (2)
- D95% (53)
Why each option
Random file access errors typically indicate file system corruption or disk errors, and CHKDSK is the standard first-line diagnostic and repair tool for these issues.
Moving files addresses symptoms but does not diagnose or repair the underlying disk or file system corruption causing the errors.
FixMBR repairs the Master Boot Record to address boot failures, not random file access errors encountered during normal system operation.
Converting the file system to NTFS does not repair existing file system errors and would require the volume to currently be formatted as FAT or FAT32.
CHKDSK scans the file system and disk surface for logical errors, cross-linked files, bad sectors, and other corruption that directly causes random file access errors. Running CHKDSK first follows proper troubleshooting methodology by diagnosing and potentially repairing the root cause before taking more drastic measures. It can automatically fix file system errors with the /f switch and attempt to recover data from bad sectors with the /r switch.
Concept tested: Using CHKDSK to diagnose and repair file system errors
Source: https://learn.microsoft.com/en-us/windows-server/administration/windows-commands/chkdsk
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