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CompTIA

220-802 · Question #514

A user reports they have no display on their laptop. Which of the following would be checked FIRST in order to narrow down the issue?

The correct answer is B. Plug an external monitor into the laptop, press the appropriate function keys, and look for an output display. When a laptop has no display output, the first diagnostic step is connecting an external monitor to determine whether the issue is isolated to the display panel or originates from the graphics subsystem.

Hardware and network troubleshooting

Question

A user reports they have no display on their laptop. Which of the following would be checked FIRST in order to narrow down the issue?

Options

  • ASwap displays with an extra laptop.
  • BPlug an external monitor into the laptop, press the appropriate function keys, and look for an output display.
  • CIf the power indicator lights are lit assume the motherboard is good and order a replacement display.
  • DRemove the display bezel and ensure the display connector is in place.

How the community answered

(37 responses)
  • B
    92% (34)
  • C
    5% (2)
  • D
    3% (1)

Why each option

When a laptop has no display output, the first diagnostic step is connecting an external monitor to determine whether the issue is isolated to the display panel or originates from the graphics subsystem.

ASwap displays with an extra laptop.

Swapping an entire laptop introduces too many variables and does not isolate which component is faulty, making it an inefficient first step.

BPlug an external monitor into the laptop, press the appropriate function keys, and look for an output display.Correct

Connecting an external monitor and toggling the output using the appropriate function key (Fn + display key) is a non-destructive, low-cost test that immediately determines whether the GPU and video output path are functional. If the external monitor shows output, the fault is isolated to the internal display panel or its cable connection, directing further diagnosis without unnecessary hardware replacement.

CIf the power indicator lights are lit assume the motherboard is good and order a replacement display.

Power indicator LEDs only confirm the system receives power and does not validate motherboard functionality; ordering a replacement display before testing is premature and wastes resources.

DRemove the display bezel and ensure the display connector is in place.

Removing the display bezel is a physically invasive procedure that risks causing additional damage and should only be attempted after non-invasive tests have been exhausted.

Concept tested: Laptop no-display troubleshooting with external monitor

Source: https://www.comptia.org/training/resources/exam-objectives

Topics

#laptop display#external monitor#display troubleshooting#video output

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