A user reports that their PC will not boot after multiple attempts. Which of the following should be the technician's FIRST response?

Question

Options

• A"Are you able to log in?"
• B"Do you see lights on the PC?"
• C"Do you hear a clicking sound?"
• D"Is the PC plugged in?"

• A
  5% (2)
• B
  89% (34)
• C
  3% (1)
• D
  3% (1)

Explanation

When a PC won't boot, the technician must first quickly determine whether the machine is receiving power at all. Asking 'Do you see lights on the PC?' (B) is the most efficient first question because it immediately reveals whether power is reaching the machine. If lights are on, the issue lies elsewhere (software, storage, POST failure). If there are no lights, the focus shifts to power delivery. Asking about logging in (A) assumes the PC is already past power-on, which hasn't been established. Asking about a clicking sound (C) is a useful diagnostic but secondary - you first need to know if the machine is even powered. Asking if the PC is plugged in (D) might seem logical but asking about visible lights covers that scenario and more in a single question.

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