220-802 · Question #490
A technician has just updated a user's PC to Windows 7 and connected to a network printer through a print server. After finishing, the user reports that the printer will not print. Which of the…
The correct answer is B. The print server does not have the proper driver. When a PC is upgraded to a new OS (Windows 7 in this case), the print server may not have a compatible driver for the new OS version. Print servers distribute drivers to client PCs; if the server lacks a Windows 7-compatible driver, the client cannot communicate correctly with…
Question
A technician has just updated a user's PC to Windows 7 and connected to a network printer through a print server. After finishing, the user reports that the printer will not print. Which of the following is the MOST likely reason for this issue?
Options
- AThe PC's network connection is down.
- BThe print server does not have the proper driver.
- CThe printer is not installed on the print server.
- DThe server is using PCL instead of PostScript.
How the community answered
(29 responses)- A3% (1)
- B72% (21)
- C10% (3)
- D14% (4)
Explanation
When a PC is upgraded to a new OS (Windows 7 in this case), the print server may not have a compatible driver for the new OS version. Print servers distribute drivers to client PCs; if the server lacks a Windows 7-compatible driver, the client cannot communicate correctly with the printer. The network is likely functional since the connection was just established, and the printer being installed on the server is assumed since it was previously working.
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