220-802 Question #424: Real Exam Question with Answer & Explanation

The correct answer is C: Event Viewer. Event Viewer is the correct first tool because it logs all system events, errors, warnings, and informational messages-including those generated during the boot sequence-with timestamps, error codes, and the responsible process or service. This gives the technician specific, acti

Question

A technician receives an error every time a workstation boots up. The technician needs to find out what process is responsible for the error. Which of the following utilities would be used FIRST?

Options

ASystem Control Panel
BTask Manager
CEvent Viewer
DMSCONFIG

Explanation

Event Viewer is the correct first tool because it logs all system events, errors, warnings, and informational messages-including those generated during the boot sequence-with timestamps, error codes, and the responsible process or service. This gives the technician specific, actionable evidence about what failed and when. Task Manager only shows currently running processes and cannot display historical boot errors. MSCONFIG controls what starts at boot but does not diagnose errors. The System Control Panel provides hardware and OS settings, not error logs.

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