220-802 Question #281: Real Exam Question with Answer & Explanation

The correct answer is D: replacing the drum.. A ghost or shadow image on a laser printer - where a faint copy of a previous page appears on the current printout - is a classic symptom of a worn or failing photosensitive drum. The drum must fully discharge its electrical charge between print cycles. When the drum degrades, re

Question

A technician is dispatched to a location that has multiple laser printers. One of the network printers is printing what appears to be a shadow image. The technician could solve this issue by:

Options

Areplacing the fuser.
Brunning calibrate.
Creplacing the network cable.
Dreplacing the drum.

Explanation

A ghost or shadow image on a laser printer - where a faint copy of a previous page appears on the current printout - is a classic symptom of a worn or failing photosensitive drum. The drum must fully discharge its electrical charge between print cycles. When the drum degrades, residual charge remains, attracting toner in the shape of the previous image. Replacing the drum resolves this. The fuser handles heat-bonding toner to paper (a bad fuser causes smearing, not ghosting), and network cables are irrelevant to print quality artifacts.

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