220-802 · Question #276
A technician is working on an issue and has identified the problem and worked out the cause. Which of the following would MOST likely be the NEXT step the technician should make?
The correct answer is D. Establish a plan of action. CompTIA defines a structured troubleshooting methodology with these steps: (1) Identify the problem, (2) Establish a theory of probable cause, (3) Test the theory to determine the cause, (4) Establish a plan of action to resolve the problem, (5) Implement the solution, (6)…
Question
A technician is working on an issue and has identified the problem and worked out the cause. Which of the following would MOST likely be the NEXT step the technician should make?
Options
- ADocument the cause and solution
- BInform the user
- CReport to the supervisor
- DEstablish a plan of action
How the community answered
(27 responses)- B4% (1)
- C4% (1)
- D93% (25)
Explanation
CompTIA defines a structured troubleshooting methodology with these steps: (1) Identify the problem, (2) Establish a theory of probable cause, (3) Test the theory to determine the cause, (4) Establish a plan of action to resolve the problem, (5) Implement the solution, (6) Verify full system functionality, and (7) Document findings. The question states the technician has already identified the problem and determined the cause, which covers steps 1–3. The logical next step is step 4: establish a plan of action before making any changes. Documenting (A) comes last. Informing the user (B) or reporting to a supervisor (C) may occur but are not the defined next procedural step.
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