A user reports that they cleared a paper jam and now cannot print. The technician reseats the paper and then prints a test page from the printer. A test page sent from the workstation does not…

Question

Options

• AClear the print queue.
• BCheck the printer connection.
• CReboot the computer.
• DStop and start the printer.

• A
  74% (20)
• B
  15% (4)
• C
  4% (1)
• D
  7% (2)

Explanation

When a paper jam occurs, print jobs that were sent during or just before the jam can become stuck in the print queue in a paused or error state. The printer itself printed a test page successfully, which confirms the hardware is functional. The problem is therefore software-side: stale or errored jobs are blocking the queue. Clearing the print queue removes these stuck jobs and allows new jobs to process. Checking the connection (B) is unlikely to help since the printer is clearly communicating. Rebooting (C) or stopping/starting the printer service (D) may eventually help but clearing the queue is the most targeted and immediate first action.

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