A user has installed a new wireless router and is unable to connect their game console to the manufacturer's service. Which of the following should the technician look for FIRST?

The correct answer is D. Ensure the correct ports are open. When you connect a game console to the wireless router, you need to see which ports the console uses to connect to Internet. Open those ports and then connect again. This process solves 80% of game console connectivity problems.

Hardware and network troubleshooting

Question

Options

AEnsure the game system has a static IP address.
BContact the manufacturer to see if service is available.
CEnsure the game system has updated firmware.
DEnsure the correct ports are open.

How the community answered

(30 responses)

A
3% (1)
B
3% (1)
C
10% (3)
D
83% (25)

Explanation

When you connect a game console to the wireless router, you need to see which ports the console uses to connect to Internet. Open those ports and then connect again. This process solves 80% of game console connectivity problems.

Topics

#port forwarding#firewall ports#game console#wireless router

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