A technician is called onsite to solve a network connection error. Upon arrival, the technician observes a message on the screen stating there is no boot drive found. Which of the following steps…

Question

Options

• ARepair the boot up sequence using recovery console.
• BRestart the system, booting from a system recovery disk.
• CRestart the system to verify the proper boot sequence.
• DInform the customer the hard drive has crashed and replace the drive.

• A
  3% (1)
• B
  10% (4)
• C
  82% (32)
• D
  5% (2)

Explanation

A 'no boot drive found' error does not immediately indicate a failed hard drive. A common cause is an incorrect boot order in the BIOS/UEFI - for example, the system is trying to boot from a USB drive, optical drive, or network before attempting the hard disk. The first step is to restart and check the boot sequence in BIOS settings to confirm the hard drive is set as the primary boot device. Only after ruling out a misconfigured boot order should the technician escalate to recovery tools or hardware replacement. Jumping straight to declaring a drive failure (choice D) without verification would be premature.

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