220-802 · Question #244
A technician has a client's laptop that is randomly shutting down. Which of the following is the FIRST step of the troubleshooting theory that the technician will perform to resolve the laptop's…
The correct answer is B. Identify the problem. CompTIA's structured troubleshooting methodology begins with Step 1: Identify the problem. This involves gathering information from the user, asking questions, and observing symptoms before taking any action. You cannot establish a theory, create a plan, or document outcomes…
Question
A technician has a client's laptop that is randomly shutting down. Which of the following is the FIRST step of the troubleshooting theory that the technician will perform to resolve the laptop's issue?
Options
- ADocument finding, actions, and outcomes
- BIdentify the problem
- CEstablish a theory
- DEstablish a plan of action to resolve the problem
How the community answered
(20 responses)- A5% (1)
- B90% (18)
- D5% (1)
Explanation
CompTIA's structured troubleshooting methodology begins with Step 1: Identify the problem. This involves gathering information from the user, asking questions, and observing symptoms before taking any action. You cannot establish a theory, create a plan, or document outcomes without first clearly defining what the problem is. Skipping this step risks solving the wrong problem entirely.
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