A customer reports that after a technician cleaned up a rogue antivirus program, the customer cannot browse the web. Which of the following should the technician check to resolve the situation?

The correct answer is D. Proxy settings. Rogue antivirus (also called scareware) programs commonly redirect internet traffic by modifying the browser or system proxy settings to intercept communications or display fake warnings. After removing the malware, the malicious proxy configuration may remain, causing web…

Hardware and network troubleshooting

Question

Options

ABrowsing history
BFirewall settings
CUser privileges
DProxy settings

How the community answered

(29 responses)

A
3% (1)
B
3% (1)
C
10% (3)
D
83% (24)

Explanation

Rogue antivirus (also called scareware) programs commonly redirect internet traffic by modifying the browser or system proxy settings to intercept communications or display fake warnings. After removing the malware, the malicious proxy configuration may remain, causing web browsing to fail. The technician should check and reset proxy settings to 'no proxy' or the correct corporate settings. Browsing history, firewall settings, and user privileges are unlikely causes of a total inability to browse immediately following malware removal.

Topics

#proxy settings#rogue antivirus#malware remediation#browser connectivity

Community Discussion

No community discussion yet for this question.

Full 220-802 Practice