CompTIA
220-802 · Question #212
220-802 Question #212: Real Exam Question with Answer & Explanation
The correct answer is A: External antenna switch. Many laptops have a physical wireless on/off switch or button that can be accidentally toggled when placing or removing the laptop from a carrying case, which would prevent wireless connectivity regardless of software settings.
Question
A customer reports that their wireless laptop cannot connect after removing it from its carrying case. The laptop boots and the user is able to log in. Which of the following should be checked FIRST?
Options
- AExternal antenna switch
- BStatus in Device Manager
- CAvailable hard drive space
- DLaptop battery levels
Explanation
Many laptops have a physical wireless on/off switch or button that can be accidentally toggled when placing or removing the laptop from a carrying case, which would prevent wireless connectivity regardless of software settings.
Common mistakes.
- B. Device Manager would be appropriate if there was a suspected driver issue, but should be checked after confirming the physical wireless switch is enabled, as it is a software-level diagnostic step.
- C. Available hard drive space has no bearing on wireless connectivity; insufficient disk space affects storage and application performance, not network adapters.
- D. Laptop battery levels could affect performance if critically low, but the user was already able to boot and log in, making battery the least likely cause of a wireless connectivity issue.
Concept tested. Laptop physical wireless switch troubleshooting
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