Which of the following can enable a technician to remove a virus that prevents users from updating their antivirus software?

The correct answer is C. Safe mode. Safe mode loads Windows with only the minimum required drivers and services, bypassing most startup programs and non-essential processes. Because many viruses and malware register themselves as startup services or processes, booting into Safe mode often prevents the malware…

Hardware and network troubleshooting

Question

Options

ARecovery console
BREGEDIT
CSafe mode
DMSCONFIG

How the community answered

(24 responses)

A
4% (1)
C
92% (22)
D
4% (1)

Explanation

Safe mode loads Windows with only the minimum required drivers and services, bypassing most startup programs and non-essential processes. Because many viruses and malware register themselves as startup services or processes, booting into Safe mode often prevents the malware from loading - allowing the technician to run and update antivirus software without interference. The Recovery console is for system repair tasks. REGEDIT is a registry editor that could help but requires knowing the exact registry keys the malware uses. MSCONFIG can disable startup items but still loads within the normal Windows environment where the active virus may still interfere.

Topics

#safe mode#virus removal#antivirus#malware remediation

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