CompTIA
220-602 · Question #571
A customer brings in their computer the day after a storm stating they are unable to dial into their ISP and a strange smell is coming from the computer; everything else works normally. Which of the…
The correct answer is B. Replace the modem. See the full explanation below for the reasoning.
Question
A customer brings in their computer the day after a storm stating they are unable to dial into their ISP and a strange smell is coming from the computer; everything else works normally. Which of the following should be the NEXT step to resolve the issue?
Options
- ARe-install the ISP connection software.
- BReplace the modem.
- CRe-install the driver for the modem.
- DEnable the modem in the Device Manager.
How the community answered
(43 responses)- A14% (6)
- B72% (31)
- C9% (4)
- D5% (2)
Community Discussion
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